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AT&T Problem Reported to GetHuman by GetHuman25536

November 17th, 2017

Report Details

Summary of the problem

iphone *s connects to wifi but says no service

Company and department tried

AT&T - Michigan Residents

Reported by

GetHuman25536 - GetHuman user since September 21, 2015

Problem classification

AT&T: Transfer Service

Date of incident

November 6th, 2017

Reported by GetHuman25536

Reported on November 17th, 2017 from West Virginia

Problem report / further detail

I just received an iphone *s today in the mail. Everything seems to work fine, except for the wifi. It allows me to turn wifi on, and connect to my wifi (There is a check next to the wifi network letting me know it has connected) but it says "no service" right next to wifi signal in the top right corner of my iphone. I have tried resetting the network settings, and turning the internet box off and back on, and neither has worked. I have * computers that are connected to the wifi, so it does not seem to be an issue with the actual wifi*internet.

How GetHuman25536 attempted to contact AT&T

Tried calling AT&T Customer Support Number 800-286-8313

Was equipped with the following information

Reported back to GetHuman as fixed

Fixed, on November 21st, 2017

How-to Guides GetHuman25536 May Have Used

How do I cancel my AT&T services?How do I set up my AT&T visual voicemail?I forgot the pattern lock on my phone.How do I forward my landline phone to my cell phone?How do I file a claim to get a replacement phone with AT&T?How do I change my number on AT&T?

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