AT&T Problem Reported to GetHuman by GetHuman25536

November 17th, 2017

Report Details

Summary of the problem
iphone *s connects to wifi but says no service
Company and department tried
AT&T - Michigan Residents
Reported by
GetHuman25536 - GetHuman user since September 21, 2015
Problem classification
AT&T: Transfer Service
Date of incident
November 6th, 2017
Reported by GetHuman25536
Reported on November 17th, 2017 from West Virginia
Problem report / further detail
I just received an iphone *s today in the mail. Everything seems to work fine, except for the wifi. It allows me to turn wifi on, and connect to my wifi (There is a check next to the wifi network letting me know it has connected) but it says "no service" right next to wifi signal in the top right corner of my iphone. I have tried resetting the network settings, and turning the internet box off and back on, and neither has worked. I have * computers that are connected to the wifi, so it does not seem to be an issue with the actual wifi*internet.
How GetHuman25536 attempted to contact AT&T
Tried calling AT&T Customer Support Number 800-286-8313
Was equipped with the following information
Email
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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