AirBnB Problem Reported to GetHuman by GetHuman-daisyjki

November 23rd, 2017

Report Details

Summary of the problem
issue with other guests at airbnb
Company and department tried
AirBnB - Customer Service
Reported by
GetHuman-daisyjki - GetHuman user since August 17, 2017
Problem classification
AirBnB: Complaint
Date of incident
November 19th, 2017
Reported by GetHuman-daisyjki
Reported on November 23rd, 2017 from Rhode Island
Problem report / further detail
I was sexually harassed yesterday by another guest, Ahmad, staying at the same airbnb house as me in Whistler. I did not know there was going to be another guest, as my host, Danielle, did not inform me. I read the host's profile and reviews, and nowhere did it mention multiple listings for rooms or feedback from previous guests mentioning house was shared with other guests. When Ahmad approached me in the kitchen, I initially thought he was a friend of the host. Later I found out he was another guest. We were home alone and Ahmad made numerous inappropriate sexual remarks. I felt terrified, anxious and vulnerable. I told my host, Danielle, what happened and suggested she report this incident to airbnb.
How GetHuman-daisyjki attempted to contact AirBnB
Tried calling AirBnB Customer Support Number 855-424-7262
Was equipped with the following information
Account ID
Reported back to GetHuman as fixed
Fixed, on December 2nd, 2017

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