Amazon Problem Reported to GetHuman by GetHuman52131

November 26th, 2017

Report Details

Summary of the problem
Company and department tried
Amazon - Customer Help
Reported by
GetHuman52131 - GetHuman user since October 13, 2017
Problem classification
Amazon: Technical support
Date of incident
November 16th, 2017
Reported by GetHuman52131
Reported on November 26th, 2017 from Wisconsin
Problem report / further detail
I do not have a receipt for a purchase that was made. I cannot give you an order number because I never received one. I called yesterday because when I did receive the order, I then wanted to return it, but customer service said over the telephone that she needed an account*order number to track. I provided her with Gregory Lockman for an account and Greg Lockman for an account. I am unable to return it, because there is no order number. Credit card was charged to Gregory Lockman. Gregory Lockman did not get an order confirmation, either. How do I return the item and how do I know that Gregory Lockman will receive a credit to his credit card?
How GetHuman52131 attempted to contact Amazon
Tried emailing Amazon Customer Support at
Was equipped with the following information
Phone number, Billing address, Account ID, Order number
Reported back to GetHuman as fixed
Fixed, on December 2nd, 2017

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