Amazon Problem Reported to GetHuman by GetHuman-danjumaj

December 1st, 2017

Report Details

Summary of the problem
Fire tablet screen stays black while device is on.
Company and department tried
Amazon - Customer Service
Reported by
GetHuman-danjumaj - GetHuman user since February 6, 2017
Problem classification
Amazon: Can't Login
Date of incident
November 19th, 2017
Reported by GetHuman-danjumaj
Reported on December 1st, 2017 from Alaska
Problem report / further detail
Device is on, can hear system sounds when pressing volume up and down. Screen is flash very dimly for a split second then go to black though it is on. Have tried a hard reboot* no change to screen issue.
How GetHuman-danjumaj attempted to contact Amazon
Tried messaging Amazon through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Email address on the account, Name on the account
Reported back to GetHuman as fixed
Fixed, on December 19th, 2017

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