Amazon Problem Reported to GetHuman by GetHuman-joselee
November 29th, 2017
Report Details
Summary of the problem
error address verification
Company and department tried
Amazon - Customer Service
Reported by
GetHuman-joselee - GetHuman user since April 29, 2016
Problem classification
Amazon: Technical and Service Support
Date of incident
November 23rd, 2017
Reported by GetHuman-joselee
Reported on November 29th, 2017 from West Virginia
Problem report / further detail
I tried to buy digital codes on amazon, I didnt know my VISA card had no balance. i used a USA address because my PSN account is in USA, I am from Panama, so That's why I should do it that way. But obviously amazon I refuse the purchases and block my account, I have sent two faxes with the information requested and I still do not receive a response.
How GetHuman-joselee attempted to contact Amazon
Tried emailing Amazon Customer Support at cis@amazon.com
Was equipped with the following information
Home address, Account ID, First name, Email address on the account, Billing address, Email, Order number, Phone number, Name on the account
Reported back to GetHuman as fixed
Fixed, on December 18th, 2017
How-to Guides GetHuman-joselee May Have Used
Can I contact the seller before my order is placed on Amazon?What do I do if my Amazon orders are not going through?How do you track a package that is being returned?What do I do if my Amazon order now shows that it is cancelled?What do I do if I have not received my confirmation email?What do I do if my Amazon gift card was stolen?Have a Similar Problem?
Amazon's Customer Phone NumberAll Amazon Contact InformationHow to Fix Common Amazon IssuesGetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. Please help strengthen this resource by sharing with other customers you know who could benefit.
Similar from Other Amazon Customers
Damaged item delivered.Amazon notice non-deliveryi need to cancle and item i odered from you guys off amazonI was sent the wrong item on one of my orders.received my product in very poor condition and would like a refillOther Recent Problems
Dropbox: I got a suspicious e mail from drop boxUber: I want to reset my password and discontinue the present credit card you h...Barnes & Noble: I need to know when my order will be shipped? Also, my order di...Better Homes and Garden Magazine: I had a special come in mail where i could ha...Sprint: Complaint about rudeness at a storeWas this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!