Amazon Problem Reported to GetHuman by GetHuman-evlj

November 1st, 2017

Report Details

Summary of the problem
i need help with payment in subscriptions
Company and department tried
Amazon - Customer Service
Reported by
GetHuman-evlj - GetHuman user since February 12, 2016
Problem classification
Amazon: Customer Service Problem
Date of incident
October 26th, 2017
Reported by GetHuman-evlj
Reported on November 1st, 2017 from Kansas
Problem report / further detail
I keep getting email saying that payment was declined in subscription, every time I update the payment method, I get a successful message, but later I get a different message with declined payment.
How GetHuman-evlj attempted to contact Amazon
Tried messaging Amazon through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Last name, Billing address, Order number, Phone number
Reported back to GetHuman as fixed
Fixed, on November 8th, 2017
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