Amazon Problem Reported to GetHuman by GetHuman18375

November 13th, 2017

Report Details

Summary of the problem
need help contacting amazon about a missing returned product
Company and department tried
Amazon - Customer Service
Reported by
GetHuman18375 - GetHuman user since April 3, 2016
Problem classification
Amazon: Billing
Date of incident
November 12th, 2017
Reported by GetHuman18375
Reported on November 13th, 2017 from New Jersey
Problem report / further detail
i returned a product. i have the UPS tracking number. yesterday, i received an email from amazon telling me that the product has not been returned and that i would be charged for it on aug **. the email said "do not reply to this email". the ups tracking number shows that it was delivered to you! i need to track this down. it's very frustrating that i can't reach you and that you want to charge me $** for what is a clerical error on your part.
How GetHuman18375 attempted to contact Amazon
Tried calling Amazon Customer Support Number 888-280-4331
Was equipped with the following information
Email address on the account, Email, Billing address, Order number, Last name, Name on the account
Reported back to GetHuman as fixed
Fixed, on November 30th, 2017

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