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Amazon Problem Reported to GetHuman by GetHuman-tragatz

November 6th, 2017

Report Details

Summary of the problem

Amazon tap thinks it is playing Pandora, but no sound is available.

Company and department tried

Amazon - Customer Service

Reported by

GetHuman-tragatz - GetHuman user since September 3, 2017

Problem classification

Amazon: General Support Issue

Date of incident

October 31st, 2017

Reported by GetHuman-tragatz

Reported on November 6th, 2017 from New York

Problem report / further detail

when asked, she tells me what song is playing, but nothing is playing.*both Echo and Dot are working

How GetHuman-tragatz attempted to contact Amazon

Searched around for a Amazon FAQ on services.amazon.com

Was equipped with the following information

Billing address, Order number

Reported back to GetHuman as fixed

Fixed, on November 13th, 2017

How-to Guides GetHuman-tragatz May Have Used

How do I reset my Amazon username and/ or password?How do I report a hacked account?How do I return an item to Amazon?How do I change my Amazon order quantity?How do I get an Amazon Prime refund?Can I contact the seller before my order is placed on Amazon?

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