American Airlines Problem Reported to GetHuman by GetHuman6933

November 23rd, 2017

Report Details

Summary of the problem
billing issue with booking
Company and department tried
American Airlines - Customer Care
Reported by
GetHuman6933 - GetHuman user since December 7, 2015
Problem classification
American Airlines: General Support Issue
Date of incident
November 11th, 2017
Reported by GetHuman6933
Reported on November 23rd, 2017 from Maryland
Problem report / further detail
booked flight under reservation JFK*EZE The AA record locator JLTQNL. Payment did not go through. We need to change our payment information
How GetHuman6933 attempted to contact American Airlines
Searched around for a American Airlines FAQ on aa.com
Was equipped with the following information
Account ID, Phone number, Home address, Email on Order, Email, Home Address, Phone Number on Order, Last name, First name, Date of Birth, Name of Passengers, Ticket Number
Reported back to GetHuman as fixed
Fixed, on November 30th, 2017
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