Apple Problem Reported to GetHuman by GetHuman-kstevens

November 1st, 2017

Report Details

Summary of the problem
Iphone* loosing wifi using data
Company and department tried
Apple - Customer Care
Reported by
GetHuman-kstevens - GetHuman user since December 9, 2015
Problem classification
Apple: Customer Service Issue
Date of incident
October 20th, 2017
Reported by GetHuman-kstevens
Reported on November 1st, 2017 from Massachusetts
Problem report / further detail
iPhone * shows connected to wifi but uses data
How GetHuman-kstevens attempted to contact Apple
Searched around for a Apple FAQ on store.apple.com
Was equipped with the following information
Home address, Account ID, First name, Phone number on account, Apple ID, Email, Order number, Phone number, Billing address
Reported back to GetHuman as fixed
Fixed, on November 4th, 2017

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