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Apple Problem Reported to GetHuman by GetHuman-kstevens

November 1st, 2017

Report Details

Summary of the problem

Iphone* loosing wifi using data

Company and department tried

Apple - Customer Care

Reported by

GetHuman-kstevens - GetHuman user since December 9, 2015

Problem classification

Apple: Customer Service Issue

Date of incident

October 20th, 2017

Reported by GetHuman-kstevens

Reported on November 1st, 2017 from Massachusetts

Problem report / further detail

iPhone * shows connected to wifi but uses data

How GetHuman-kstevens attempted to contact Apple

Searched around for a Apple FAQ on store.apple.com

Was equipped with the following information

Home address, Account ID, First name, Phone number on account, Apple ID, Email, Order number, Phone number, Billing address

Reported back to GetHuman as fixed

Fixed, on November 4th, 2017

How-to Guides GetHuman-kstevens May Have Used

I put in the wrong email for my Apple ID and I'm trying to get apps on my phone but I can't change it.How do I change my Apple ID email?How do I deauthorize a computer on iTunes?How do I cancel my iCloud storage plan?How do I change my Apple ID password?I want to loan someone my iPad. Can I lock them from using WiFi to prevent any purchases?

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Apple's Customer Phone Number All Apple Contact Information How to Fix Common Apple Issues

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