Bank of America Problem Reported to GetHuman by GetHuman-mommah

November 25th, 2017

Report Details

Summary of the problem
A reversal amount for a withdrawal that did not complete disappeared from my online statement, and then all the sudden I was in the hole.
Company and department tried
Bank of America - Fraud Detection
Reported by
GetHuman-mommah - GetHuman user since June 4, 2017
Problem classification
Bank of America: Billing
Date of incident
November 23rd, 2017
Reported by GetHuman-mommah
Reported on November 25th, 2017 from District of Columbia
Problem report / further detail
bank of America froze my debit either before or after I attempted to withdraw money out of an ATM before going on vacation out of the country, called them, and then saw the reversal immediately. Two days later, my account was overdrawn, and the reversal, etc. Had disappeared off off my online statement. When trying to send money from a separate account, the bank put all my money on hold. Being out of the country with no money, isn't going to well. Please help me.
How GetHuman-mommah attempted to contact Bank of America
Tried calling Bank of America Customer Support Number 877-833-5617
Was equipped with the following information
Last name, Phone number, Account ID, Name on account, First name, Home address, Address on account, Last 4 of SSN
Reported back to GetHuman as fixed
Fixed, on November 29th, 2017

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