Best Buy Problem Reported to GetHuman by GetHuman-kofi_dwa

November 15th, 2017

Report Details

Summary of the problem
I pre-ordered a game that was suppose to come in * days ago.
Company and department tried
Best Buy - International Customer Service
Reported by
GetHuman-kofi_dwa - GetHuman user since July 2, 2016
Problem classification
Best Buy: General Customer Complaint
Date of incident
November 6th, 2017
Reported by GetHuman-kofi_dwa
Reported on November 15th, 2017 from North Dakota
Problem report / further detail
I've called BestBuy many times and they claim it's on it's way. At this point, the regular game comes out tomorrow so I pretty much pre-ordered it for nothing. Why can't I just go pick it up at a different BestBuy if the supply at this location is so terrible
How GetHuman-kofi_dwa attempted to contact Best Buy
Tried emailing Best Buy Customer Support at onlinestore@bestbuy.com
Was equipped with the following information
Phone number, First name, Phone number on the order, Home address, Billing address
Reported back to GetHuman as fixed
Fixed, on December 5th, 2017

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