Best Buy Problem Reported to GetHuman by GetHuman-sadarasi

November 8th, 2017

Report Details

Summary of the problem
I purchased a tablet on May *, **** at your Best Buy ***** location in La Mesa, CA. I was hesitan...
Company and department tried
Best Buy - Customer Service
Reported by
GetHuman-sadarasi - GetHuman user since January 24, 2017
Problem classification
Best Buy: Track order
Date of incident
November 1st, 2017
Reported by GetHuman-sadarasi
Reported on November 8th, 2017 from West Virginia
Problem report / further detail
I purchased a tablet on May *, **** at your Best Buy ***** location in La Mesa, CA. I was hesitant about purchasing the tablet because I needed to use it to conduct business, but because the salesman assured me that I could return the tablet if I was not happy with it within ** days I decided to purchase it anyway. When I tried to return the tablet today there customer service person was more than willing to accept the return because she thought that I was exchanging it for something else, but when I told her that I didn't want anything else she then told me that she could not accept the return because the tablet was not in new condition. I used the tablet maybe * or * times within the time that I had it and less than a total of ** hours. There were no marks on it the plastic covering was still in-tact until the customer service young lady pulled it off. I would have returned the tablet sooner but I could not find my receipt until today. I think that if the sales associate and the receipt both say that I have ** days to return the merchandise then the company should honor its word instead of trying to force me to purchase something else in exchange for something I don't want. I was not told that I could not get my money back. Could someone please help me in this situation as I do not wish to be stuck with a tablet that can not perform the task that I need it to perform.
How GetHuman-sadarasi attempted to contact Best Buy
Searched around for a Best Buy FAQ on bestbuy.com
Was equipped with the following information
Home address, First name, Last name, Email, Phone number
Reported back to GetHuman as fixed
Fixed, on November 23rd, 2017

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