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Capital One Problem Reported to GetHuman by GetHuman-thomasbe

November 25th, 2017

Report Details

Summary of the problem

Restrictive status

Company and department tried

Capital One - Customer Service

Reported by

GetHuman-thomasbe - GetHuman user since September 30, 2017

Problem classification

Capital One: Dispute a Charge

Date of incident

November 17th, 2017

Reported by GetHuman-thomasbe

Reported on November 25th, 2017 from Wyoming

Problem report / further detail

My account is on Restrictive status and was on payment plan but **** came up and I missed last payment but if j pay off card now can I get it back or no

How GetHuman-thomasbe attempted to contact Capital One

Tried calling Capital One Customer Support Number 804-934-2001

Was equipped with the following information

Phone number, Home address, Account ID, Card Number, Phone Number, Social Security, First name, Email, Email on Account, Name of Account Holder

Reported back to GetHuman as fixed

Fixed, on November 28th, 2017

How-to Guides GetHuman-thomasbe May Have Used

How do I update my mailing address on my Capital One account?My Capital One account is locked How do I add an authorized user on my account?How do I request a credit increase?I forgot log in details How do I cancel and close my account with Capital One?How do I report that I lost my credit card?

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