Chase Problem Reported to GetHuman by GetHuman-ddedinas

November 24th, 2017

Report Details

Summary of the problem
I want to view my Chase files in Adobe & they keep coming up in Word w*coding
Company and department tried
Chase - Customer Support
Reported by
GetHuman-ddedinas - GetHuman user since July 20, 2017
Problem classification
Chase: General Customer Error
Date of incident
November 12th, 2017
Reported by GetHuman-ddedinas
Reported on November 24th, 2017 from District of Columbia
Problem report / further detail
when I signed up to get computer printouts of our credit card annual statements, I checked send the documents in Word. Well, it turned out they were received in a coded form, not readable. I tried going back to change my preference to Adobe, but they kept sending my the
How GetHuman-ddedinas attempted to contact Chase
Tried calling Chase Customer Support Number 800-524-3880
Was equipped with the following information
Phone number, Last 4 digits of Social Security number, Account ID, Account holder name
Reported back to GetHuman as fixed
Fixed, on December 4th, 2017

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