Chase Problem Reported to GetHuman by GetHuman28407

November 19th, 2017

Report Details

Summary of the problem
Need to update my email and phone number so i can reset my user id and password. So i can start using mobile banking
Company and department tried
Chase - Customer Service
Reported by
GetHuman28407 - GetHuman user since February 9, 2016
Problem classification
Chase: Customer Service Problem
Date of incident
November 7th, 2017
Reported by GetHuman28407
Reported on November 19th, 2017 from Kansas
Problem report / further detail
I need my info updated so when i try to change my password the conformation number goes to my new email or phone number
How GetHuman28407 attempted to contact Chase
Tried calling Chase Customer Support Number 800-935-9935
Was equipped with the following information
Last name
Reported back to GetHuman as fixed
Fixed, on November 22nd, 2017

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