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Chase Problem Reported to GetHuman by GetHuman28407

November 19th, 2017

Report Details

Summary of the problem

Need to update my email and phone number so i can reset my user id and password. So i can start using mobile banking

Company and department tried

Chase - Customer Service

Reported by

GetHuman28407 - GetHuman user since February 9, 2016

Problem classification

Chase: Customer Service Problem

Date of incident

November 7th, 2017

Reported by GetHuman28407

Reported on November 19th, 2017 from Kansas

Problem report / further detail

I need my info updated so when i try to change my password the conformation number goes to my new email or phone number

How GetHuman28407 attempted to contact Chase

Tried calling Chase Customer Support Number 800-935-9935

Was equipped with the following information

Last name

Reported back to GetHuman as fixed

Fixed, on November 22nd, 2017

How-to Guides GetHuman28407 May Have Used

How do I find my account number with Chase?How do I reset my Chase username or password?Why is my card on hold?How do I dispute a charge with Chase?How do I get my Chase card replaced?How do I activate my card?How do I apply for a Chase Credit Card?How do I close my account?

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