Citibank Problem Reported to GetHuman by GetHuman-jlgrodd

November 20th, 2017

Report Details

Summary of the problem
Check did not deposit in a malfunctioning ATM at a Citibank branch
Company and department tried
Citibank - Student Loans
Reported by
GetHuman-jlgrodd - GetHuman user since October 5, 2016
Problem classification
Citibank: General Customer Error
Date of incident
November 19th, 2017
Reported by GetHuman-jlgrodd
Reported on November 20th, 2017 from Vermont
Problem report / further detail
Deposited a check at a Citibank ATM branch. Instead of printed confirmation receipt, we received a receipt that said, "I'm sorry, we cannot return your check. Please contact customer service." This is a very important check. We've gotten nowhere but "investigation pending" for a week.
How GetHuman-jlgrodd attempted to contact Citibank
Tried calling Citibank Customer Support Number 800-967-2400
Was equipped with the following information
Last name, Date of Birth, First name
Reported back to GetHuman as fixed
Fixed, on December 11th, 2017

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