Citibank Problem Reported to GetHuman by GetHuman-cfiliz

November 19th, 2017

Report Details

Summary of the problem
Question
Company and department tried
Citibank - Fraud Detection
Reported by
GetHuman-cfiliz - GetHuman user since September 16, 2015
Problem classification
Citibank: Replacement Card
Date of incident
November 9th, 2017
Reported by GetHuman-cfiliz
Reported on November 19th, 2017 from New Jersey
Problem report / further detail
I would like to know my balance on my prepaid card
How GetHuman-cfiliz attempted to contact Citibank
Tried calling Citibank Customer Support Number 800-374-9700
Was equipped with the following information
Account holder name, Phone number, Last name, Last 4 digits of SSN, Billing address, Date of Birth, First name
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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