Citibank Problem Reported to GetHuman by GetHuman-sjpark

November 16th, 2017

Report Details

Summary of the problem
Suddenly, checking account info does not show up when I log in online
Company and department tried
Citibank - Fraud Detection
Reported by
GetHuman-sjpark - GetHuman user since September 1, 2016
Problem classification
Citibank: Complaint
Date of incident
November 13th, 2017
Reported by GetHuman-sjpark
Reported on November 16th, 2017 from New Jersey
Problem report / further detail
Usually when I log in with myciti app, it shows my checking account info, but suddenly today checking account info does not show up. Does this mean my account has been closed?
How GetHuman-sjpark attempted to contact Citibank
Tried calling Citibank Customer Support Number 800-374-9700
Was equipped with the following information
Account holder name, Last 4 digits of SSN, Home address
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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