Comcast Problem Reported to GetHuman by GetHuman89064

December 5th, 2017

Report Details

Summary of the problem
I have an issue with Comcast
Company and department tried
Comcast - California Customer Service
Reported by
GetHuman89064 - GetHuman user since June 25, 2016
Problem classification
Comcast: General Customer Error
Date of incident
November 23rd, 2017
Reported by GetHuman89064
Reported on December 5th, 2017 from Virginia
Problem report / further detail
Need to get replacement phone thru assurant (ins. Provider) but they have not sent enrollment information so assurant can't approve claim.
How GetHuman89064 attempted to contact Comcast
Tried tweeting @comcastcares to see if Comcast Customer Service would respond
Was equipped with the following information
First name, Home address, Last four of social security, Billing Address, Phone number, Account ID, Last name, Account PIN
Reported back to GetHuman as fixed
Fixed, on December 17th, 2017

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