Comcast Customer Service Issues

Hi there, I am having trouble accessing my Comcast high-speed Internet service at home. Yesterday, I spent around 1 1/2 hours on the phone with customer service. I was informed that everything seemed to be working fine on my end. However, the first representative said they couldn't help me and transferred me to a second representative. Unfortunately, the second representative also couldn't assist me and mentioned that the issue was being escalated. I was told I would be contacted soon, but as of now, I haven't heard back and still can't connect to the Internet. Thank you for your help.

We needed an Xfinity service technician to come to our home and connect an outlet that was not initially set up by the Xfinity installer. Although we had two outlets, we only used the one in the master bedroom until we got a new TV for the family room and realized the outlet there was not connected. The technician who came to connect the family room outlet accidentally disconnected the master bedroom outlet, so now only one of the two outlets is working. It seems straightforward to ensure both outlets are functional before leaving without compromising one for the other.

I received the following message and I'm wondering if it's legitimate. --- Dear Comcast Customer, We have recently upgraded our online security system with a new security server that guarantees your maximum protection when accessing your account online. To ensure you are updated and your account is fully protected, please log in and complete the necessary forms as requested. To begin, please click on the following link: Click Here Sincerely, Comcast (Technical Support)

During my initial call, I was informed that a technician would call when they arrived, but this did not occur. Upon rescheduling for Wednesday, the technician, Alexia, identified a signal issue due to an animal-related matter. However, she mentioned that another technician, Don, would follow up, which did not happen. After contacting Comcast again, I was assured that an outdoor service call was scheduled for today to prevent further workday absences. Unfortunately, upon returning home, I discovered the cable box was tampered with, and the service disruption persists. Despite being a loyal and punctual customer, I believe I deserve better treatment. Although I comprehend that incidents can happen, I am hoping for improved service standards.

I sent an email on 12/11/15 without any response. I paid my bill as per the agreed contract price, but it's incorrect again. This is the final chance to correct it or I will disconnect and return your equipment. I have been trying to resolve issues since my service hookup in April 08, [redacted]. Despite attempts in June, a mistake was made by someone on your end. I am tired of excuses, being on hold, and will no longer cooperate with your tactics. According to our agreed ad, I am entitled to 48 months of service at a fixed rate of $[redacted].70 per month. If you cannot fulfill this, kindly disconnect at no cost. Please confirm your decision within a week regarding billing. Regards, CG.

I canceled my XFinity service on 12/21/[redacted] and returned all equipment to a UPS store for Comcast. Despite this, my recent bill includes a charge for unreturned equipment. I have the receipt from UPS but am unable to email it to support because there is no provided email address. I currently reside in China, so calling Comcast by phone would incur significant charges.

Hello, I am reaching out concerning the recent passing of my mother on December 29th. I reached out to Comcast on January 2nd, [redacted], to request the cancellation of her service at the assisted living facility. During my call, I was assured that there would be no termination fee, despite the service being under my name at her address, similar to what Verizon had done in a similar situation. However, to my surprise, the latest bill shows a $[redacted].00 termination fee added to it. Unfortunately, I did not note down the name of the representative who provided that information to me. Could you kindly assist me in removing this termination fee as originally promised? Thank you, Marion L. [redacted] E Parham Rd Henrico, VA 23[redacted] Account Number: [redacted] Email: [redacted]

Today I contacted customer service because my service got disconnected due to a credit not being applied to my account. In December, adjustments were made to my bill, and I was told my account would be credited to avoid a January bill. I called in January to resolve the issue after receiving a bill, but my service was still disconnected today due to the matter not being addressed. I have already paid for February and updated my auto-payment information to prevent further payment problems. Despite this, I am still being charged an amount I should have received a credit for. I tried calling five times today, but each time I got disconnected. I requested agents to call me back if that happened again, but no one did. I am very unhappy and need this issue resolved promptly.

For the past four months, I've been in touch with customer service regarding discrepancies between my online bill and the actual amount I owe. I ended up overpaying after being convinced to switch to a new bundle plan. Despite customer service acknowledging the overpayment and the incorrect bill amount online, I'm still being asked to pay an outstanding balance without receiving credit for the overpayment. Now, I'm being informed that they can only go by what's showing on the screen.

I recently signed up for Xfinity internet, but forgot to mention I was referred by a friend at the time of purchase. Upon realizing this, I contacted customer service. Unfortunately, after being put on hold, I was directed to call another number where I was informed they had no knowledge of the referral program. I hope to receive the benefits for both myself and my friend who referred me to Comcast. I was initially happy with the service during the ordering process, but the subsequent experience of being placed on hold and redirected to multiple phone numbers has left me feeling frustrated.

"I encountered an issue where a Comcast representative made changes to my account incorrectly, resulting in a drop in my internet speed. Despite multiple attempts to resolve the problem with different departments within XFinity, including Sales, Retention, and Support, I have not received a satisfactory resolution. The internet speed was reduced from the promised Mbps to a sporadic Mbps, and I have experienced prolonged periods without any internet connection since Sunday. Despite their assurances, I am still waiting for a resolution after several days of waiting for callbacks."

I recently set up my Xfinity cable box with a voice remote on //. I am curious about the possibility of recording previous TV episodes, as I can only find options to watch them but not record. Additionally, I am unsure about how the red button on the remote, which is supposed to be for recording according to the user guide, works. Despite pressing it, nothing happens regardless of my location within the system.

Comcast incorrectly charged for an unauthorized service call on 12/27/15 and has added a $9.50 late fee each month, totaling $96.83 on the 1/21/16 bill for account #01[redacted]88-02-3. Despite failed attempts to resolve this through customer service, the issue persists. As the executor handling bill payments for the Comcast account, I seek a resolution through an intermediary.

I am experiencing a concerning situation involving Trishonda Ballard, an employee at your Atlanta, GA office. Unfortunately, there have been multiple instances where Trishonda has shown disrespect towards both myself, my husband, and even my children. Despite our requests, Trishonda continues to contact my husband unprofessionally. I have evidence such as messages, emails, and phone call logs to support my claims. I am hoping to resolve this matter amicably, but I am prepared to take further action if necessary to address the disrespect my family has faced. I have asked Ms. Ballard on numerous occasions to maintain a professional level of communication, but these requests have been consistently disregarded.

I have my own equipment and I am looking to purchase a new DOCSIS 3.0 compatible modem and possibly a new router. In my house, I have 3 router connections to different areas and a range extender. I am debating whether to buy a combo modem/router or keeping the functions separate. I am considering seeking advice from a tech person at Comcast for guidance.

I am questioning the increased amount on my bill. Initially, I was told my monthly cable bill would be $[redacted]. I emphasize my budget limitations to the representative, who assured me the total amount includes taxes and fees. However, the bills I have received so far exceed this amount. Additionally, four channels were removed from my bundle, and to restore them, I am asked to pay extra without any deduction from my total bill. I find this unjust and do not comprehend the logic behind these actions. Today, I paid $[redacted].05 for my cable services, which I find exorbitant. Moreover, I am unable to utilize my home internet and resort to a different provider. When contacting customer service, I have encountered rudeness and unhelpful responses. A previous call resulted in unprofessionalism from a representative who was not cooperative in addressing my concerns.

My internet connection frequently drops. I am currently using my second cable modem, and the issue persists despite changing equipment. From the previous troubleshooting I have done, I do not believe the problem lies with my hardware. My suspicion is that the problem originates somewhere between my modem and the internet service itself. This could point to an issue with the wall cable (provided by my apartment complex) or potentially with Comcast's local network. After spending considerable time on the phone with Comcast, they suggested sending a technician to inspect the signal, but they indicated there would be a cost involved, and no assurance of identifying any issues. I am reluctant to incur this expense. I am seeking advice on how to troubleshoot the problem independently. I am eager to identify and resolve the issue, whether it implicates my hardware (which seems unlikely) or if I can gather evidence to demonstrate to Comcast that the internet disconnections are linked to a problem on their end, possibly related to the signal from the wall cable. Please advise on any further details needed to assist me.

I have been a loyal customer for around 10 years, and I hardly ever miss a payment. Unfortunately, I've been dealing with a medical condition lately that has made it impossible for me to work. I was trying to figure out a way to keep paying my bill, but I received a notice saying I have to clear the past due amount by April 8 or face service disconnection.

I am looking to close my account which took me three attempts last summer to do. Despite promises each time, my account remained open and I kept getting billed. One significant call, #[redacted]27 on August 11, [redacted], confirms that I was assured a refund for July [redacted] and no charges for August [redacted]. However, I still received bills and had to close my bank account to prevent further charges. I am requesting a refund for all charges post July 1, [redacted]. Reviewing call #[redacted]27 should support my claim. Thank you for addressing this matter.

I have been a Comcast customer for over 35 years, not by choice but due to lack of options. I pay the past due amount on the 1st of every month as I am paid monthly. Today, I was informed that I must pay the full amount on the 1st or my service will be terminated. I refuse to prepay for services not yet rendered. Comcast is the only company that demands this and, given the unreliable service in my area, it is unacceptable. I have paid this way for over 35 years without issue. At 67, I will not be intimidated by a cable company. Your treatment of loyal customers like myself is appalling, especially considering our limited options. Why, after all this time, is my payment method suddenly unacceptable? Your customer service is shameful.