Comcast Problem Reported to GetHuman by GetHuman-shawmary

November 29th, 2017

Report Details

Summary of the problem
I was talked into upgrading to include landline, and my bill is $***, and they refuse to cancel and revert to my former plan
Company and department tried
Comcast - Customer Support
Reported by
GetHuman-shawmary - GetHuman user since September 29, 2015
Problem classification
Comcast: Streaming or Download Trouble
Date of incident
November 25th, 2017
Reported by GetHuman-shawmary
Reported on November 29th, 2017 from Arkansas
Problem report / further detail
I have tried MANY times to resolve this, but am ignored. I do not even have a phone for a landline, and do not want one. I need to go back to my old plan, because of the cost. I am a retired teacher, and am on a fixed income.
How GetHuman-shawmary attempted to contact Comcast
Tried calling Comcast Customer Support Number 800-391-3000
Was equipped with the following information
Last four of social security
Reported back to GetHuman as fixed
Fixed, on December 18th, 2017

Have a Similar Problem?

GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. Please help strengthen this resource by sharing with other customers you know who could benefit.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!