Comcast Problem Reported to GetHuman by GetHuman-larryer

November 19th, 2017

Report Details

Summary of the problem
Issue with Comcast
Company and department tried
Comcast - Customer Service
Reported by
GetHuman-larryer - GetHuman user since September 19, 2015
Problem classification
Comcast: Change plan
Date of incident
November 8th, 2017
Reported by GetHuman-larryer
Reported on November 19th, 2017 from Maryland
Problem report / further detail
My laptop is connected to the internet but websites are not showing up. It says there was a connection error but I have a strong signal on my laptop
How GetHuman-larryer attempted to contact Comcast
Tried to open a chat window with Comcast at comcast.com
Was equipped with the following information
Account ID, Email, Billing Address, Account PIN, Last name, Home address, Last four of social security
Reported back to GetHuman as fixed
Fixed, on December 9th, 2017

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