DirecTV Problem Reported to GetHuman by GetHuman-tlannom

November 9th, 2017

Report Details

Summary of the problem
Installing new receiver
Company and department tried
DirecTV - National Accounts
Reported by
GetHuman-tlannom - GetHuman user since October 16, 2016
Problem classification
DirecTV: Returns
Date of incident
November 3rd, 2017
Reported by GetHuman-tlannom
Reported on November 9th, 2017 from Massachusetts
Problem report / further detail
How do I install a new receiver?
How GetHuman-tlannom attempted to contact DirecTV
Tried messaging DirecTV through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Home address, PIN or password on the account, Account phone number
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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