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DirecTV Problem Reported to GetHuman by GetHuman-genae

November 19th, 2017

Report Details

Summary of the problem

Internet won't stay connected to tv

Company and department tried

DirecTV - Customer Support

Reported by

GetHuman-genae - GetHuman user since March 21, 2016

Problem classification

DirecTV: Returns

Date of incident

November 10th, 2017

Reported by GetHuman-genae

Reported on November 19th, 2017 from Nebraska

Problem report / further detail

I've tried reconnecting the internet through the steps on tv menu but it won't stay connected. Everything else in the house is working fine with the internet.

How GetHuman-genae attempted to contact DirecTV

Searched around for a DirecTV FAQ on support.directv.com

Was equipped with the following information

Home address, Account ID, Account phone number, Phone number, Name on account, Last name, Billing address, Email, PIN or password on the account

Reported back to GetHuman as fixed

Fixed, on November 21st, 2017

How-to Guides GetHuman-genae May Have Used

How do I speak to someone about lowering my bill?How do I cancel DirectTV?How do I get a refund?How do I sign up for new service?How do I pay my bill?I'm moving and want to transfer my DirecTV service at my new home.How do I order a movie?How do I reset my password?

Have a Similar Problem?

DirecTV's Customer Phone Number All DirecTV Contact Information How to Fix Common DirecTV Issues

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