DirecTV Problem Reported to GetHuman by GetHuman-genae

November 19th, 2017

Report Details

Summary of the problem
Internet won't stay connected to tv
Company and department tried
DirecTV - Customer Support
Reported by
GetHuman-genae - GetHuman user since March 21, 2016
Problem classification
DirecTV: Returns
Date of incident
November 10th, 2017
Reported by GetHuman-genae
Reported on November 19th, 2017 from Nebraska
Problem report / further detail
I've tried reconnecting the internet through the steps on tv menu but it won't stay connected. Everything else in the house is working fine with the internet.
How GetHuman-genae attempted to contact DirecTV
Searched around for a DirecTV FAQ on
Was equipped with the following information
Home address, Account ID, Account phone number, Phone number, Name on account, Last name, Billing address, Email, PIN or password on the account
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017

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