DirecTV Problem Reported to GetHuman by GetHuman-davegi

November 16th, 2017

Report Details

Summary of the problem
They sent me an email to contact them about an equipment exchange. When I call, their operators don't seem to know anything about it.
Company and department tried
DirecTV - Customer Service
Reported by
GetHuman-davegi - GetHuman user since June 13, 2016
Problem classification
DirecTV: Dispute a Charge
Date of incident
November 8th, 2017
Reported by GetHuman-davegi
Reported on November 16th, 2017 from New Hampshire
Problem report / further detail
GetHuman-davegi did not choose to add any details about their problem.
How GetHuman-davegi attempted to contact DirecTV
Tried calling DirecTV Customer Support Number 800-531-5000
Was equipped with the following information
Account ID, First name, Billing address, Account phone number, Name on account
Reported back to GetHuman as fixed
Fixed, on November 20th, 2017

How-to Guides GetHuman-davegi May Have Used

How do I speak to someone about lowering my bill?How do I cancel DirectTV?How do I get a refund?How do I sign up for new service?How do I pay my bill?I'm moving and want to transfer my DirecTV service at my new home.How do I order a movie?How do I reset my password?
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  2. DirecTV › 
  3. They sent me an email to contact them... | Dispute a Charge