Dropbox Customer Service

Contact Dropbox & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Dropbox. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Dropbox, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Dropbox: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Dropbox.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Dropbox customer support problems.

Contacting Dropbox customer support

Below you can compare and contrast the 3 ways to contact Dropbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Dropbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Dropbox across the following channels: Twitter, Web.

Phone number / contactWaitVotes
@DropboxSupport
Customer Service
3 mins282
Online Help at dropbox.com
Customer Service
< 3 hrs148
Online Help at dropbox.com
Customer Service
< 2 hrs299

Recent reasons customers contacted Dropbox:

You keep telling me I have used more than @Gb of space when I have not used that much s...
A fraudulent charge to my credit card. I don't have a Dropbox account but have a charg...
Hi. My dropbox email account is *****@***.com, however, that is my university account a...
I was having problem with my android phone a few years back, when I called Verizon for...
ISSUE---you want to charge ma AGAIN to talk. ISSUE---CANCEL MY SUBSCRIPTION
I somehow have been charged $*** from Dropbox and I did not authorize this. I have trie...
"ATTENTION DROPBOX CUSTOMER SERVICE!!"**Back in **** the beginning of **** I think I do...
I cannot make all my computers (*) stay linked to dropbox. I constantly have to re-logi...
I noticed on my credit card statement that you are charging me for DROPBOX SIGN.*I did...
***** ** **** ******** *** ** ***** *** ****
I started with a student account, (which was free through school). I was offered an opp...
I just updated my Dropbox app on my Android yesterday. Today, I noticed that ALL of my...
Hi, I put in my id and Password. But when you send me a code and I put it in, it shows...
Several days before my free trial came due, I went to the Dropbox website to cancel it...
Dear Dropbox expert Partner, PLEASE COULD YOU HELP ME IMMIDIATELY?*Another two next day...

Help me with my issue

Does GetHuman work with Dropbox?

GetHuman does not work with Dropbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Dropbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Dropbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Cancel My Dropbox Account?
How Do I Recover Account Access to My Dropbox Account?
How Many Dropbox Licenses and Subscriptions Do We Have on Our Account?
Solutions to common issues

Contacting Dropbox at a Glance

Dropbox has no phone number
Dropbox has no chat option
Dropbox has no customer email
Dropbox has 2 help forums
Dropbox has 1 twitter handleBEST
Dropbox has no facebook page
Contact information overview

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