Facebook Customer Service Issues

Archive 14

The following are issues that customers reported to GetHuman about Facebook customer service, archive #14. It includes a selection of 20 issue(s) reported June 18, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need assistance with my account being blocked after being accused of impersonation. I have already provided three forms of government ID to verify my identity, but my account remains blocked. I keep receiving information for the wrong account. I would like to regain access to my account using my email [redacted] and password fordescape2016. It's frustrating that I was not contacted for verification before being blocked. I am hoping for a resolution to this issue promptly.
Reported by GetHuman-coolcatm on суббота, 18 июня 2016 г., 15:33
My account was disabled for allegedly impersonating someone else. I've been using this account for over a decade. To verify my identity, I uploaded copies of my government-issued ID documents such as my driver's license and passport, both displaying my correct birthdate matching what's on my profile. Additionally, I provided a copy of a credit card with my name. Despite my attempts, each submission triggers an automated message suggesting that my report should be handled through a different channel. Unfortunately, there are no further instructions or alternative channels available on how to resolve this issue on Facebook.
Reported by GetHuman-wjcox on понедельник, 27 июня 2016 г., 16:41
Hello, I need assistance with a Facebook issue regarding a client's fan page. The client originally had a personal Facebook account with [redacted] friends which was converted to a fan page in [redacted]. Unfortunately, the client's personal account was automatically deleted during this process. The fan page currently has only one admin (without a personal account) and an editor, and Facebook now requires fan page admins to link to a personal account. I have access to the Facebook email and password for the fan page, but when attempting to access it, Facebook prompted to transfer to a business account, which requires a personal account link that no longer exists. The fan page is also linked to an ad account which can be disabled. I'm concerned about disabling the ad account and its impact on regaining access to the fan page. The client cannot log in as they used to and there are no other administrators. This situation is urgent, and any help would be greatly appreciated. Thank you for your assistance. Feel free to ask for more details.
Reported by GetHuman19350 on среда, 24 августа 2016 г., 14:19
I received an error message saying "trying too often" six days ago. Despite reaching out to your support team and diligently following the instructions provided, I am still unable to access my accounts. I have attempted to log in multiple times, to the point where I am now unsure of my password. It is puzzling why I received this message initially, as it was my first login attempt last Friday. I am struggling to unlock both accounts belonging to Beverly Cooke and Beverly Gordon Cooke.
Reported by GetHuman-bcooke on среда, 7 сентября 2016 г., 15:13
Back in [redacted], I inadvertently used my business account name for my personal account. Due to this mistake, Facebook required me to switch it to a business page when someone reported it. Although I complied at the time, I recently realized I've lost touch with many childhood friends and family members because of this change, and I'm eager to reconnect with them. Is there any possibility of reverting my business page back to a personal profile so I can regain access to my loved ones? Your prompt assistance is greatly appreciated.
Reported by GetHuman-hussaino on понедельник, 26 сентября 2016 г., 23:21
A Facebook page named "Football Expert" is offering so-called "guaranteed" fixture predictions. They ask for a £[redacted] minimum bet on the suggested fixture and request £[redacted] after the tip is successful. I followed their advice but ended up not winning. When I requested a refund as they promised, they blocked me. I hope that this situation can be prevented from happening to others in the future, and I would appreciate it if this individual could face consequences for their actions.
Reported by GetHuman-royallan on пятница, 4 ноября 2016 г., 21:15
Subject: Assistance Needed with Facebook Account Deletion Dear Get Human, During a Thanksgiving gathering with another family, a teenager, who is the grandson in that family, created a Facebook account for me without my consent. I have recently deactivated the account through your website and am in the process of permanently deleting it. The account was created on Thanksgiving evening around 6:33 p.m., and I initiated the deletion process around 6:01 p.m. last night. My email address, [redacted], was used to create the account, with the password “daviddw1!” assigned to it by the teenager. I have followed the instructions on your website to ensure the account is permanently deleted within approximately two weeks. Although I have no intention of reactivating the account or engaging with Facebook or other social media platforms in the future, I chose to leave the option open to possibly use my email address for Facebook again later on. I am aware not to log into the account for over two weeks to ensure the deletion is successful. Kindly confirm if it is acceptable to log in after the two-week period to verify the permanent deletion. Your prompt response would be greatly appreciated. Thank you for your assistance in this matter. Sincerely, David Contact Information: Email: [redacted] Phone: 1-([redacted])-[redacted] (Confidential Voice-Mail)
Reported by GetHuman-daviddw on пятница, 9 декабря 2016 г., 23:20
There is a profile selling nembutal to help people commit suicide, among other things. The username is reale.giuseppe.[redacted]. The report feature has repeatedly failed to stop this person. Now you could waste time writing a guide, or you could just do the right thing and get this guy removed without charging me, a disabled man living on $[redacted] a month social security, $20 to perform this service. This is important, please just do it.
Reported by GetHuman-wmiles on среда, 14 декабря 2016 г., 19:38
I need help updating my Facebook account details. The name and birthday on my account do not match my ID for privacy reasons. Despite explaining this several times, I only receive unhelpful automated responses. I am willing to provide my ID and photos to verify my account by matching them with tagged photos and my old avatar.
Reported by GetHuman-syaoran on четверг, 22 декабря 2016 г., 13:42
I recently got locked out of my account, and when I tried to do a security check, I encountered an hourly limit message. I followed the instructions and sent my ID for verification, but I haven't received a response yet. Now, I am unable to proceed with the security check until I hear back about my ID submission. Is there a way for me to complete the security check without waiting for the ID email?
Reported by GetHuman32020 on воскресенье, 1 января 2017 г., 17:10
I am looking for guidance on how to obtain the verified "Blue Check Mark" badge for my Facebook Page. Despite my efforts over the past three years, I have been unsuccessful in achieving this verification. I have observed that many other pages have obtained the badge without having a large following, which motivates me to pursue the same. Even though I have contacted Facebook multiple times, I have not received a clear answer on how to proceed. I am willing to pay for assistance if necessary.
Reported by GetHuman62982 on понедельник, 15 мая 2017 г., 7:01
I struggle with forgetfulness, and after my husband's passing, I find myself locked out of about four or five accounts due to forgotten passwords. I urgently need to access these accounts to retrieve precious photos and videos. I would be grateful for any assistance to resolve this matter. I hope to compile these memories into a video for our son. Kindly reach out to me at [redacted]. Thank you. Sincerely, Jessica.
Reported by GetHuman-burdjess on суббота, 10 июня 2017 г., 7:27
I recently lost admin access to my business page, starryroadstudio (Page ID [redacted][redacted]). I am the only admin and suddenly lack admin privileges. Despite being the owner of the page, I am unable to control it. I have invested in ads for this page for years, but now face the issue of not being able to access it. I tried to regain access through the Business Manager by submitting a "Request for Access" but it is still pending, and I am unable to proceed with it. I also own another page, WoolyWireEtc, which I can access, but I prefer starryroadstudio to be my primary page due to its significant following. I have screenshots illustrating the problem and verifying my ownership of Starry Road Studio, as well as proof of my Advertisement Account ID [redacted]2.
Reported by GetHuman-ktotten on вторник, 27 июня 2017 г., 3:40
I have an old Facebook account that I no longer have access to and would like it deleted. The account is under the name Fallon Behiel, my legal name. I have government IDs to prove my identity. I cannot recall the email address or password linked to the account since they were created when I was 12. Over the last two years, I have made several requests to Facebook to deactivate the account, but they have not responded. Can someone assist me in getting this old account removed? I am willing to pay for the service to have the account deleted. Thank you, Fallon.
Reported by GetHuman-fallonbe on понедельник, 3 июля 2017 г., 17:24
I have been stopped by three different people in my neighborhood claiming there is a post on Facebook accusing me of abandoning my baby. The post includes a picture of me, and I am deeply distressed by this. I am upset and cannot fathom why someone would do such a cruel thing. This is pure evil. I have a four-year-old daughter, and I have never abandoned any of my children. Please, remove the post from Facebook as it is causing me considerable distress. People are stopping me in the street, and it has nearly brought me to tears. I cannot comprehend the cruelty behind such an act.
Reported by GetHuman-sanriche on пятница, 6 апреля 2018 г., 18:46
I received a request to advertise a photo on Facebook that I took privately on my phone. I value my privacy, and sharing such photos is a concern for me. Considering deleting my Facebook account due to this matter as I believe my personal photos should remain private. Does anyone else have similar concerns regarding privacy on Facebook after receiving such requests from them? Their actions seem to be taking away our privacy, especially with each new update they release.
Reported by GetHuman-jphmig on воскресенье, 8 апреля 2018 г., 1:07
My wife insists on reporting my name as incorrect on purpose to make it difficult for me to log in. Meanwhile, there are multiple profiles using band names, stage names, or aliases without issue. She is cheating on me, which seems acceptable, yet my unobtrusive name is causing trouble for some reason. I feel harassed by the situation as I am unable to log in.
Reported by GetHuman-msgcsam on среда, 11 апреля 2018 г., 6:06
I am frustrated with Facebook once again. I received a message about unusual activity on my account, but I can't access the verification code as it was sent to my old mobile number. I've contacted Tesco Mobile for a replacement SIM, but it will take 3 days. My old number is [redacted]3. I feel it's unfair to go through this again, especially after my previous encounter. Attached is the previous email with my ID. I believe I'm unfairly treated by Facebook. Please assist me in resolving this. Thank you. - Debbie R.
Reported by GetHuman598195 on воскресенье, 15 апреля 2018 г., 20:32
I received numerous messages on Messenger from contacts regarding messages supposedly from Mark Zuckerberg. I asked a contact if it was really from him, and she said yes. I followed the instructions and sent the message to 9 contacts. Shortly after, I received messages asking why I sent that message, which I hadn't. I went on Facebook to report my Messenger account had been hacked. After a few minutes, it logged me out citing that the session had expired. When I tried to log back in, it stated that the password was incorrect. Upon attempting to reset the password, I did not receive any codes after multiple attempts. Currently, I am locked out of my accounts and in need of assistance to recover them.
Reported by GetHuman603889 on вторник, 17 апреля 2018 г., 15:56
I started a group a week ago as the admin and later added a moderator. Quickly, I accepted many requests without screening them, leading to a surge of members overnight. The group soon faced trolling, inappropriate discussions, and disruptions. As I tried to manage this by blocking and removing members, a malicious user created a fake account, gained access to my account, and demoted me to a regular member. Despite attempts to reach out to the moderator who has limited powers, the fake account was eventually reported and removed, leaving no admin, only a moderator. I, as the original group creator, found myself removed from the group. I am seeking advice on how to regain my admin status and access to the group, which is a community for whiskey enthusiasts. I am currently at a loss for solutions and feeling stranded without any luck or support.
Reported by GetHuman-steveaar on суббота, 21 апреля 2018 г., 4:07

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