Facebook Customer Service Issues

I got kicked off Facebook for supposedly having malware on my computer. I already have anti-malware installed and removed the malware found during a scan. Despite cleaning my system, Facebook won't allow me to log in unless I download THEIR required anti-malware (Trend), which I feel is unnecessary and lacks adequate protection. I just want access to my account as my computer is now clear of any malware.

Hello, I encountered an issue with my business page on Facebook that was disabled after being mistakenly categorized as a 'personal profile.' Following email exchanges with Facebook support, I received a link to convert the page to a 'business page.' However, during the process, I faced a setback as it prompted me to log in, leading me back to the disabled page. Despite appealing the decision, I can't seem to retain my 'likes' and photos. I'm struggling to find a solution and appreciate any guidance.

When I was younger, I chose the username "catsanshit," which I now realize is inappropriate. I need to change it as I am now running for state officer for DECA, and they will be reviewing social media profiles. I want to update my username before they check. I am concerned that a past poor choice might impact my chances of getting elected. I understand there is a one-time change limit, but I'm hoping for your assistance. Thank you in advance!

Hello, Our company previously used a shared Facebook account to create apps, which violated Facebook's policies and was rightfully blocked. We have since switched to using personal accounts for app creation, but some older apps are still associated with the blocked account. Is there a way to transfer these apps from the blocked account to my personal account without unblocking the old account? Any assistance in accessing these apps again would be highly appreciated. Thank you.

My account got hacked, and the email and password were changed. I've contacted Facebook multiple times, but they didn't listen because I couldn't provide proof that it's my account. The account is under the name Nubiiee HaliQuinn, but my name is Nubia Berrios. I just want to access my account as it holds memories from high school where my fiancé and I communicated. Unfortunately, my fiancé has passed away, and reminiscing through our interactions means a lot to me.

Dear Facebook Team, Two years ago, my dad passed away, and my brother deactivated his account. Somehow, someone hacked his account and changed his name to Susek Janos instead of Gorgei Gyula. I don't want the page to be deleted; I just want it to be reverted back to my dad's name and turned into a memorial page. Can I kindly request your assistance in this uncomfortable and disrespectful situation? Thank you, Eniko G.

Hello, my name is Oana Tat. I previously had a Facebook account under the nickname Mau Tau due to political reasons. I was engaged in voluntary activities helping Romanians abroad and chose not to reveal my real name due to concerns about the political environment in Romania, which has a history of oppression even after the [redacted] revolution. Unfortunately, my account was reported, leading Facebook to block it and request my ID, which I find unjustified as I did not promote violence or post inappropriate content. I am willing to provide necessary documentation to prove my identity and show that I am not a threat. However, I strongly feel that I should be allowed to use my preferred nickname on Facebook for personal security reasons. I am disappointed that my personal pictures, including memories with family, pets, and creations, have been inaccessible since my account was blocked. I urge Facebook to address this issue promptly and consider my request to either retain my nickname or at least recover my personal photos.

Hello, I have been attempting to access my account for the past two days without success. Despite correctly inputting my email and password, I am faced with a blank screen each time. This issue persists across all my devices and different networks. On the mobile Facebook app, I receive an error message stating, 'Login failed. Sorry, an unexpected error occurred. Please try again later. Error code: 1.' I suspect my account may have been compromised. I attempted to secure it, but this requires logging in, which I am currently unable to do. Despite my efforts, I have exhausted all available solutions. I would appreciate it if you could investigate this matter. Thank you.

I recently got a message from my friends and family confirming my identity on my 6-year-old account. They requested I use the name everyone knows me by, which I did. However, they also asked for a driver's license upload, which feels excessive in terms of personal information. I'm now locked out of my account due to this. Concerned if this is a hacking attempt.

Hello, I am curious about why Facebook Insights for my Page is displaying that some of my posts have reached a small number of people (Lifetime Post Total Reach) while showing that there are a higher number of individuals who have interacted with those posts (Lifetime Engaged Users). I am collaborating with my professor on research using the Page titled "Fox Finders of Baton Rouge" located at facebook.com/findfoxlsu. This discrepancy is causing concerns with our data analysis. Any assistance you could provide would be greatly valued. Thank you.

I manage my client's social media accounts, including his business Facebook page. Unfortunately, we are unable to locate the login details for the page as the original creator removed themselves as admin after assigning other employees. These employees, who were granted admin and editor roles, can no longer access the page for different reasons. How can I retrieve the login information and regain control of my client's Facebook page?

I purchased a product online and reached out to express my satisfaction. The company offered to send me a complimentary item in exchange for a comment on their Facebook page. I am willing to share feedback on their business page but prefer not to have it visible on my personal Facebook page for my friends and contacts. I just want to clarify this point. Thank you for addressing this specific question after carefully reading my request.

I am unable to access my Facebook profile because I have forgotten my password. I have tried to use the forgotten password option, but I am encountering issues with my email. I am not receiving any emails at my email address [redacted] I do not have any other options to reset the password, like trusted friends or a phone number, and I cannot recall my security answer. As a result, I am unable to regain access to my profile. I would greatly appreciate any assistance you can provide. Your help is crucial to me, so please respond to my request. Thank you for your attention.

I am having trouble removing a job position I added for fun on my Work and Education section. I initially entered a made-up job title that I now regret. Despite trying to delete it, the job position continues to appear whenever I search for it. I am seeking guidance on how to permanently remove this information as I do not want it to be a permanent fixture on my Facebook profile.

When attempting to log in, I receive a message stating, "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." The account associated with a page has been suspended, and as the single admin, I am unable to manage the page or remove it due to the suspension. To address this, I have created a new account. I am looking to either gain admin access with my new account or have the page removed. Currently, I am unable to take either action.

I believe my account has been compromised. I initiated a password reset via email but now I am required to provide a government ID, which seems excessive. I would prefer to reset my password solely through my email for security reasons. Thank you for your understanding. You can reach me at [redacted]

A few years ago, I created a Facebook page called "The Right to Work" but never really used it. Now, a colleague wants us to be active on Facebook. She couldn't create a second "The Right to Work" page and had to name it "The Right to Work Art Invisible," which looks messy and unprofessional. How can I delete the original account and rename the new one to "The Right to Work CIC"? Thank you, Debbie M

I recently found out that my account "Kanye Beadly," which I used to comment on the MasterChef Junior page, was blocked from posting. I am confused about why I was the one banned. I have continuously defended the show's integrity, yet I received a ban while another user who insulted Addison remains active on the board, along with many other haters. I believe I should have been the last person to be banned. I prefer not to use my real name due to past harassment and stalking incidents involving a man named "Parker Kimball," whom the page admins have failed to ban despite numerous requests.

My account has been compromised by a person named Marlon Grant, residing in Jamaica but using an IP address from Louisiana. I reside in Pennsylvania. I possess photographic evidence of his coercion, withholding my passwords unless I send inappropriate images. The affected account is [redacted], linked to Facebook page: Facebook.com/jennielovesrandyncharlinfranki. He is manipulating my friends into paying for illegal services and demanding photos for password retrieval. This account is crucial for my businesses and sales pages.

I am experiencing issues with some outdated pages that are infringing on my trademark. I provided evidence of ownership to Facebook, and after a few weeks, they removed all the pages, including mine. However, it took an additional two months for me to regain access to my page. Unfortunately, the old pages have resurfaced. Despite my attempts to contact the previous owners, the pages remain dormant. This situation is concerning as patrons checking in at my bar are directed to the obsolete page. I am frustrated by the lengthy process and believe a brief phone call could easily resolve this matter.