Facebook Problem Reported to GetHuman by GetHuman-syaoran

November 21st, 2017

Report Details

Summary of the problem
My account is locked, and they aren't accepting my ID.
Company and department tried
Facebook - Log In
Reported by
GetHuman-syaoran - GetHuman user since December 22, 2016
Problem classification
Facebook: Fraud
Date of incident
November 19th, 2017
Reported by GetHuman-syaoran
Reported on November 21st, 2017 from New York
Problem report / further detail
Because the name and the birthday on my facebook account doesn't match my ID (The name is a translation, and birthday is a special day to me* because back then when I first created facebook, it was dangerous leaking personal info online), and while I explained this thoroughly a few times they still just used bot-reply which helped with nothing. I can provide ID and photos so they can match them with photos I was tagged on facebook and my old avatar.
How GetHuman-syaoran attempted to contact Facebook
Searched around for a Facebook FAQ on facebook.com
Was equipped with the following information
Photo of Passport or Driver's License, Name of Account Holder, Phone number on Account
Reported back to GetHuman as fixed
Fixed, on November 25th, 2017
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