Facebook Problem Reported to GetHuman by GetHuman-daniel_m

December 6th, 2017

Report Details

Summary of the problem
Recover account for Facebook
Company and department tried
Facebook - Customer Support
Reported by
GetHuman-daniel_m - GetHuman user since June 16, 2016
Problem classification
Facebook: Recover account
Date of incident
November 30th, 2017
Reported by GetHuman-daniel_m
Reported on December 6th, 2017 from District of Columbia
Problem report / further detail
Account was hacked and I'm locked out of my Facebook. I don't remember password for the account but I have access to the email that was used to set it up. How do I get my account unlocked?
How GetHuman-daniel_m attempted to contact Facebook
Tried emailing Facebook Customer Support at appeals@facebook.com
Was equipped with the following information
Phone number, First name, Account ID, Last name, Phone number on Account
Reported back to GetHuman as fixed
Fixed, on December 18th, 2017

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