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Facebook Problem Reported to GetHuman by GetHuman-daniel_m

December 6th, 2017

Report Details

Summary of the problem

Recover account for Facebook

Company and department tried

Facebook - Customer Support

Reported by

GetHuman-daniel_m - GetHuman user since June 16, 2016

Problem classification

Facebook: Recover account

Date of incident

November 30th, 2017

Reported by GetHuman-daniel_m

Reported on December 6th, 2017 from District of Columbia

Problem report / further detail

Account was hacked and I'm locked out of my Facebook. I don't remember password for the account but I have access to the email that was used to set it up. How do I get my account unlocked?

How GetHuman-daniel_m attempted to contact Facebook

Tried emailing Facebook Customer Support at appeals@facebook.com

Was equipped with the following information

Phone number, First name, Account ID, Last name, Phone number on Account

Reported back to GetHuman as fixed

Fixed, on December 18th, 2017

How-to Guides GetHuman-daniel_m May Have Used

How do I recover my Facebook if I no longer have access to the phone number on my account?What do I do if my Facebook account is locked?How do I report a login issue to Facebook?What do I do if my Facebook account is disabled (and I don't have a government ID)?How do I get my code to login to my Facebook account?What do I do if Facebook needs a government ID and I don't have one?

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