Facebook Problem Reported to GetHuman by GetHuman-triciaco

November 6th, 2017

Report Details

Summary of the problem
When I log into Facebook a message comes up saying that my computer needs to be cleaned and that...
Company and department tried
Facebook - Appeals
Reported by
GetHuman-triciaco - GetHuman user since March 29, 2016
Problem classification
Facebook: Can't Receive Code to Reset
Date of incident
November 1st, 2017
Reported by GetHuman-triciaco
Reported on November 6th, 2017 from New Hampshire
Problem report / further detail
When I log into Facebook a message comes up saying that my computer needs to be cleaned and that I need to download Fsecure, or sometimes Micro Trend, etc. Even if you download which I did after exasperated attempts to report this somehow it doesn't do anything. I think this is a false page and someone hacked my account and is trying to get my personal info. Maybe they have already! At any rate how can I get rid of this so I can get to my FB page, news feed, home page, my account or ???
How GetHuman-triciaco attempted to contact Facebook
Tried to open a chat window with Facebook at facebook.com
Was equipped with the following information
Account ID, Photo of Passport or Driver's License, First name, Email on Account
Reported back to GetHuman as fixed
Fixed, on November 25th, 2017
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