Facebook Problem Reported to GetHuman by GetHuman-kimorde

November 20th, 2017

Report Details

Summary of the problem
can't unlock my account
Company and department tried
Facebook - Customer Service
Reported by
GetHuman-kimorde - GetHuman user since October 19, 2016
Problem classification
Facebook: Customer Service Issue
Date of incident
November 19th, 2017
Reported by GetHuman-kimorde
Reported on November 20th, 2017 from Nebraska
Problem report / further detail
can't unlock my account*it asks me to change my password, which i do, and it won't recognise it
How GetHuman-kimorde attempted to contact Facebook
Searched around for a Facebook FAQ on facebook.com
Was equipped with the following information
Home address, Account ID, First name, Photo of Passport or Driver's License, Name of Account Holder, Email, Email on Account, Phone number, Phone number on Account
Reported back to GetHuman as fixed
Fixed, on November 28th, 2017
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