Facebook Problem Reported to GetHuman by GetHuman-matheson

November 24th, 2017

Report Details

Summary of the problem
livestream blocked
Company and department tried
Facebook - Appeals
Reported by
GetHuman-matheson - GetHuman user since August 25, 2016
Problem classification
Facebook: Ads Account Issue
Date of incident
November 18th, 2017
Reported by GetHuman-matheson
Reported on November 24th, 2017 from Hawaii
Problem report / further detail
need livestream reactivated. given option to allow upload of stream to go ahead if the identified copyright music wasn't main reason for the footage, then got blocked anyway
How GetHuman-matheson attempted to contact Facebook
Tried calling Facebook Customer Support Number 650-543-4800
Was equipped with the following information
Phone number on Account, First name, Account ID, Email on Account
Reported back to GetHuman as fixed
Fixed, on December 10th, 2017
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