Facebook Problem Reported to GetHuman by GetHuman-hemingwj

November 20th, 2017

Report Details

Summary of the problem
lost password and can't seem to get it changed to a new one so I can log on
Company and department tried
Facebook - Help Center
Reported by
GetHuman-hemingwj - GetHuman user since March 26, 2017
Problem classification
Facebook: Technical support
Date of incident
November 14th, 2017
Reported by GetHuman-hemingwj
Reported on November 20th, 2017 from Rhode Island
Problem report / further detail
I end up in a endless loop that show my profile picture but give info about not being able to access my e-mail which is not the problem
How GetHuman-hemingwj attempted to contact Facebook
Searched around for a Facebook FAQ on facebook.com
Was equipped with the following information
Home address, Last name, Email on Account, Phone number on Account, First name, Phone number
Reported back to GetHuman as fixed
Fixed, on December 11th, 2017

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