Google Problem Reported to GetHuman by GetHuman-susan9

October 31st, 2017

Report Details

Summary of the problem
Changing business address in Google
Company and department tried
Google - Customer Service
Reported by
GetHuman-susan9 - GetHuman user since April 2, 2017
Problem classification
Google: Overcharge/Strange charge
Date of incident
October 24th, 2017
Reported by GetHuman-susan9
Reported on October 31st, 2017 from New Mexico
Problem report / further detail
I have a business called Brisbane Camera Hire. It was located at Wakerley, and then at Coorparoo. When you googled the business name, the Coorparoo address appears in Google. I wish to update that address. When I log into Google My Business I only have access to change the Wakerley address (which is where my PO box is located) and the wakerley address doesn't show up in google anyway. When I try to update the Coorparoo address which is now incorrect, it says someone else has verified this account. I have now spent days and days trying to find out which account may have verified the Coorparoo address to no avail. I have updated Wakerley to my new address and requested a verification code postcard, however I don't believe this will fix the issue as the Wakerley address doesn't show up in Google anyway.
How GetHuman-susan9 attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
First name, Account Number
Reported back to GetHuman as fixed
Fixed, on November 5th, 2017
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