Google Problem Reported to GetHuman by GetHuman-eagflecr

November 2nd, 2017

Report Details

Summary of the problem
Fail to recover gmail accounts
Company and department tried
Google - Customer Care
Reported by
GetHuman-eagflecr - GetHuman user since September 2, 2017
Problem classification
Google: Account hacked
Date of incident
October 31st, 2017
Reported by GetHuman-eagflecr
Reported on November 2nd, 2017 from Mississippi
Problem report / further detail
My recovery gmail account is the account I don't have access to
How GetHuman-eagflecr attempted to contact Google
Searched around for a Google FAQ on google.com
Was equipped with the following information
Email, Email on Account, Date of Birth, Home address, First name
Reported back to GetHuman as fixed
Fixed, on November 11th, 2017

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