Google Problem Reported to GetHuman by GetHuman-themeand

November 4th, 2017

Report Details

Summary of the problem
Getting into old accounts
Company and department tried
Google - Customer Care
Reported by
GetHuman-themeand - GetHuman user since May 19, 2016
Problem classification
Google: Account hacked
Date of incident
October 26th, 2017
Reported by GetHuman-themeand
Reported on November 4th, 2017 from Virginia
Problem report / further detail
I have multiple accounts I would like to get into that I can't remember the passwords for, I can't remember most of the info and would like to talk to customer support about getting into my old accounts
How GetHuman-themeand attempted to contact Google
Searched around for a Google FAQ on
Was equipped with the following information
Phone Number on Account, First name, Email on Account, Home address, Phone number
Reported back to GetHuman as fixed
Fixed, on November 9th, 2017
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