Google Problem Reported to GetHuman by GetHuman-dmbuway

November 2nd, 2017

Report Details

Summary of the problem
I'm locked out of my phone
Company and department tried
Google - Customer Service
Reported by
GetHuman-dmbuway - GetHuman user since January 26, 2017
Problem classification
Google: Recover Account
Date of incident
October 20th, 2017
Reported by GetHuman-dmbuway
Reported on November 2nd, 2017 from Wyoming
Problem report / further detail
I do not want to do a factory reset. I have critical texts, audio recordings and photos that I can't afford to lose! I've tried to reboot in normal and recovery (without resetting) modes with no success :( Please help!!
How GetHuman-dmbuway attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
Phone number, Account ID, Email, Account Number, Home address, Name of Account Holder, Last name, Date of Birth, Email on Account, First name
Reported back to GetHuman as fixed
Fixed, on November 7th, 2017
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