Google Problem Reported to GetHuman by GetHuman-lopezjul

November 3rd, 2017

Report Details

Summary of the problem
Locked out of device. Not accepting google address
Company and department tried
Google - Customer Service
Reported by
GetHuman-lopezjul - GetHuman user since September 5, 2015
Problem classification
Google: Complaint
Date of incident
October 29th, 2017
Reported by GetHuman-lopezjul
Reported on November 3rd, 2017 from Kansas
Problem report / further detail
I reset my cellular device to factory settings and now can not get into my device
How GetHuman-lopezjul attempted to contact Google
Tried messaging Google through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Name of Account Holder, Last name, Email on Account, First name, Account Number, Phone number
Reported back to GetHuman as fixed
Fixed, on November 17th, 2017

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