Google Problem Reported to GetHuman by GetHuman-jaedavt

October 30th, 2017

Report Details

Summary of the problem
Lost all info on phone
Company and department tried
Google - Customer Support
Reported by
GetHuman-jaedavt - GetHuman user since December 26, 2015
Problem classification
Google: Account access
Date of incident
October 21st, 2017
Reported by GetHuman-jaedavt
Reported on October 30th, 2017 from Colorado
Problem report / further detail
I discovered this morning that when my phone updated, it had had a glitch and reverted back to factory mode* just like a new phone with nothing on it. My phone provider said he had never seen anything like it before! Because I couldn't remember my gmail password of any of the account recovery questions, he suggested that I call Google to help with the recovery. I have no access to email, contacts, or apps. It's like my phone has been wiped clean.
How GetHuman-jaedavt attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
Email, First name, Account ID, Last name, Date of Birth, Home address
Reported back to GetHuman as fixed
Fixed, on November 9th, 2017
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