Google Problem Reported to GetHuman by GetHuman-jennygi

November 1st, 2017

Report Details

Summary of the problem
Unlocking Android device
Company and department tried
Google - Customer Service
Reported by
GetHuman-jennygi - GetHuman user since October 14, 2016
Problem classification
Google: Edit listing
Date of incident
October 22nd, 2017
Reported by GetHuman-jennygi
Reported on November 1st, 2017 from Illinois
Problem report / further detail
Hi, this morning I tried unlocking my device with my fingerprint, and it was declined. I entered my backup password, and that was declined too. I was given the option to log in with my Google account, which worked. I changed my password. Then, I tried logging in with the new password, and it was declined again. I no longer have the option to log in with my Google account
How GetHuman-jennygi attempted to contact Google
Tried messaging Google through their Facebook page to see if Customer Care would respond
Was equipped with the following information
Email on Account, Date of Birth, Email, First name
Reported back to GetHuman as fixed
Fixed, on November 7th, 2017
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