Google Problem Reported to GetHuman by GetHuman-luisryuz

November 1st, 2017

Report Details

Summary of the problem
i buy a new cellphone
Company and department tried
Google - Customer Service
Reported by
GetHuman-luisryuz - GetHuman user since April 22, 2016
Problem classification
Google: Update Account Information
Date of incident
October 21st, 2017
Reported by GetHuman-luisryuz
Reported on November 1st, 2017 from Maryland
Problem report / further detail
i buy a new cellphone in amazon but it have a google account for other person i reset the device but now the cellphone aks me for the user name and password of the previous account
How GetHuman-luisryuz attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
Phone Number on Account, Account ID, Name of Account Holder, Date of Birth, Home address, Email on Account, Phone number, First name, Last name, Email
Reported back to GetHuman as fixed
Fixed, on November 4th, 2017

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