Google Problem Reported to GetHuman by GetHuman-keithafr

November 8th, 2017

Report Details

Summary of the problem
my cell has been reset. I am attempting to sign on so I can use it, Samsung galaxyS* with AT&T **...
Company and department tried
Google - Customer Care
Reported by
GetHuman-keithafr - GetHuman user since June 7, 2016
Problem classification
Google: General Customer Complaint
Date of incident
November 7th, 2017
Reported by GetHuman-keithafr
Reported on November 8th, 2017 from Illinois
Problem report / further detail
my cell has been reset. I am attempting to sign on so I can use it, Samsung galaxyS* with AT&T ***-*-*-****. The sign is is asking for the password that was used when I accessed before the reset. I have entered the password and it does not accept that. the las tim I aas able to get access was on *********. Is it possible to provide that pass code to me or provide a workaround for the reset?
How GetHuman-keithafr attempted to contact Google
Searched around for a Google FAQ on google.com
Was equipped with the following information
First name, Date of Birth, Account Number, Last name
Reported back to GetHuman as fixed
Fixed, on November 21st, 2017
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