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Green Dot Problem Reported to GetHuman by GetHuman-denise_3

October 27th, 2017

Report Details

Summary of the problem

Bought card and registered it and cant use it. when i try to check balance it says my ss* is wrong.

Company and department tried

Green Dot - Customer Service

Reported by

GetHuman-denise_3 - GetHuman user since December 18, 2015

Problem classification

Green Dot: Account access

Date of incident

October 17th, 2017

Reported by GetHuman-denise_3

Reported on October 27th, 2017 from Missouri

Problem report / further detail

bought card activated it.cant use it or even check balance says ss* is not correct.

How GetHuman-denise_3 attempted to contact Green Dot

Tried calling Green Dot Customer Support Number 866-785-6963

Was equipped with the following information

Last 4 of SSN, Last name, Billing address, Account ID, DOB

Reported back to GetHuman as fixed

Fixed, on November 3rd, 2017

How-to Guides GetHuman-denise_3 May Have Used

How do I dispute a charge and get my money back from Green Dot?How do I get my account number and routing number with Green Dot?How do I report my Green Dot card as lost or stolen?How do I cancel my Green Dot card?How do I activate my Green Dot card?My direct deposit didn't show up, what do I do?

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