HTC Problem Reported to GetHuman by GetHuman-hansirh

November 12th, 2017

Report Details

Summary of the problem
My phone will not switch storage to my SD card
Company and department tried
HTC - Customer Support
Reported by
GetHuman-hansirh - GetHuman user since April 23, 2016
Problem classification
HTC: Warranty
Date of incident
November 1st, 2017
Reported by GetHuman-hansirh
Reported on November 12th, 2017 from New Hampshire
Problem report / further detail
I bought a new SD card that said it was compatible with my HTC Desire *** phone, but the phone does not switch apps etc to SD card storage when I go into settings and tell it to switch to SD card storage. So I have ** gigs of free storage space but for some reason cannot use it
How GetHuman-hansirh attempted to contact HTC
Tried to open a chat window with HTC at htc.cust-serv.com
Was equipped with the following information
First name, Account ID, Email address, Billing address, Email, Order number, Home address, Device/IMEI Number, Last name, Phone number
Reported back to GetHuman as fixed
Fixed, on November 20th, 2017

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