Just Energy Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Just Energy customer service, archive #1. It includes a selection of 2 issue(s) reported August 29, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am struggling to pay my bill in full and cannot afford a payment plan at the moment. My next payment is due on 9/1, and I am worried about a potential disconnection. Customer service advised me to call before that date for assistance. I can commit to paying $40 on the first, but I am still waiting for payments from new business contracts that I am unsure of the payment schedule for.
Reported by GetHuman-ladysinc on Monday, August 29, 2016 1:51 PM
I recently noticed a significant increase in my electric bill when it was supposed to decrease. A representative called me the previous month to discuss a new plan, quoting a rate of 11.8 kwh. In jest, I challenged him to beat that rate, and he offered 9.4 kwh for a 12-month term. However, upon checking my plan after agreeing, I found they had me enrolled for 24 months at 11.8 kwh. Despite multiple attempts to have the recording of our conversation reviewed and corrected, the high rate persists. I am on a fixed income and cannot afford this increase. I have been unable to locate the corporate headquarters or get the customer service to rectify this error. If this is not resolved, I will have to incur a $[redacted] fee to switch providers. Any assistance in resolving this issue would be greatly appreciated. - Kelly T.
Reported by GetHuman3911784 on Saturday, November 9, 2019 7:04 PM

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