Kenmore Problem Reported to GetHuman by GetHuman-cgam

November 25th, 2017

Report Details

Summary of the problem
Have problems with may washer
Company and department tried
Kenmore - Customer Service
Reported by
GetHuman-cgam - GetHuman user since January 17, 2017
Problem classification
Kenmore: General Customer Complaint
Date of incident
November 19th, 2017
Reported by GetHuman-cgam
Reported on November 25th, 2017 from South Dakota
Problem report / further detail
Good evening, I*m from Chile and have a Kenmore Rack Loundry Center model number *** ******** wich is experimenting failure. The washing mashine won*t spin. The technician told me the transmission failed because the "torsional spring" broke and they do not have the spear part to solve the problem. My rack is pretty old, * years aprox. I have experienced some other difficulties and have bought spear parts in Rockville, Md.*My rack is no longer on your list, but I imagine you can help me anyway. I have an address in Derwood, Md so I can ask for my sister*s help to go buy it. Can you please help me with this matter?
How GetHuman-cgam attempted to contact Kenmore
Tried calling Kenmore Customer Support Number 888-536-6673
Was equipped with the following information
First name
Reported back to GetHuman as fixed
Fixed, on November 29th, 2017

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