LL Bean Problem Reported to GetHuman by GetHuman-sheryl_e

November 24th, 2017

Report Details

Summary of the problem
Exchange
Company and department tried
LL Bean - Customer Service
Reported by
GetHuman-sheryl_e - GetHuman user since June 4, 2017
Problem classification
LL Bean: Complaint
Date of incident
November 12th, 2017
Reported by GetHuman-sheryl_e
Reported on November 24th, 2017 from Alaska
Problem report / further detail
I have a pair of bean boots from years ago. My feet freeze every time I wear them. Can I exchange them for the thinsulate style ?
How GetHuman-sheryl_e attempted to contact LL Bean
Searched around for a LL Bean FAQ on llbean.com
Was equipped with the following information
Email
Reported back to GetHuman as fixed
Fixed, on December 11th, 2017

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