We haven't received any NGP Software issues from our users. This could be because NGP Software does not have many customers - or at least not many that use GetHuman that have issues. Or maybe their customers find the issues they encounter easy to resolve themselves. Either way, let us know if you are having a problem with a NGP Software product or service that we should write an instructional guide for. We're here to help customers!
While it is bad news that we don't have other users common NGP Software customer care issues, it is something that we often get for larger companies. A larger company example would be our USAA issues page. And also our Optimum issue page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your NGP Software problem that you're facing.
GetHuman tries to find the most common issues for any company and the ones that repeat themselves frequently. When we spot those high frequency items, we typically dispatch researchers and writers to find the root cause and the solution to the complication, whatever it may be. We then draft this into an easy to follow guide and publish it, free, to all customers. This is not something that we've produced yet for NGP Software, but you can see this work especially well for larger brands: Solutions to popular USAA complaints, for example. So please keep letting us know when you've had a bad experience or are in the midst of a dilemma with a company like NGP Software. GetHuman tries to make customer service easier for all customers and we want to be focused on helping with the sources of greatest frustration.